◆ ACTIVITY LOG5 of 47 events shown · last updated 12s ago
✦ AI
Ticket opened at 2:15 PM for a heavy-duty tow after accident. Provider Countyline Heavy Duty assigned in 8 min, confirmed en route. Customer sent damage photo at 2:20 PM. Payment link sent via SMS — currently awaiting customer payment ($1,066.00). No reassignments, no escalations.
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Omar K. sent payment link to customer via SMS $1,066.00
2:47 PM
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Status changed statusPending Dispatch→En Route by Omar K.
2:24 PM
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Omar K. assigned provider Countyline Heavy Duty · Ramp card issued $425.00 limit
2:23 PM
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Incoming MMS from customer damage_photo.jpg
2:20 PM
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Omar K. edited customer.name"Mike R"→"Michael Rodriguez"
2:17 PM
↑ STATE A — Fixed bottom strip (always visible in workspace). AI summary at top in a purple-tinted banner: 1-2 sentences with key facts bolded + numbers in mono. Timeline below: 5 most recent events, each with a color-coded dot on a vertical line, an icon, actor, what changed (fields/values called out in mono), and timestamp. Click "View Full History →" to open modal.
Reason: "Preparing for manual charge via RoadSync" · IP 98.202.xx.xx · Session logged
2:46 PM
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Card auto-masked on ticket save
VISA •••• 9012 stored · name + exp + zip preserved
2:40 PM
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Omar K. entered customer payment card
VISA · Chase Bank · Luhn validated · $1,066.00 total
2:38 PM
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Outgoing SMS to provider Tyler H. (Countyline)
"Customer sent photo of damage — rear-end, airbags deployed..."
2:26 PM
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Incoming SMS from provider Tyler H.
"10-4 accepting. Rolling now, 4 miles out. ETA 18."
2:24 PM
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Status changed statusPending Dispatch→En Route
Triggered by Omar K. (manual)
2:24 PM
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Omar K. assigned provider Countyline Heavy Duty
Provider cost $425.00 · Ramp virtual card auto-issued (•••• 7392) · Limit $425.00 · SMS sent to (512) 555-0189
2:23 PM
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Incoming MMS from customer Michael Rodriguez
Attachment: damage_photo.jpg (2.4 MB) · saved to ticket gallery
2:20 PM
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Omar K. edited customer.name
"Mike R"→"Michael Rodriguez" after USDOT lookup match
2:17 PM
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Ticket SOS-25131 created
Source: Dialpad call from (512) 555-0142 · answered by Omar K. · Shift 2
2:15 PM
↑ STATE B — Full history modal. Search + filter chips at top (by event type with counts, by actor, by time range). Events grouped by day with sticky headers. Each row is more detailed than the strip: title + metadata line below (invoice numbers, IP addresses, reasons, attachment names). Color-coded dots match the strip. Footer shows count + Export CSV for audit trails.