MR
Michael Rodriguez CUSTOMER
(512) 555-0142 · michael.r@example.com
Today · Saturday, April 18
◎Ticket SOS-25131 created · 2:15 PM
Hi Michael, this is SOS Roadside Dispatch. We've received your call and are locating a provider for you now. I'll text you back with an ETA shortly.
You · Omar K. · 2:16 PM SMS ✓✓
Thanks. How long do you think it will be? I'm blocking traffic
Michael · 2:17 PM SMS
Understood — we have a heavy-duty provider 4 miles away. ETA ~18 minutes. They'll call you when en route.
You · Omar K. · 2:18 PM SMS ✓✓
Here's what the car looks like — is this too damaged to tow normally?
📷 damage_photo.jpg
Michael · 2:20 PM MMS
Thanks for the photo. Our provider is equipped for this — no problem. They're 12 minutes out now.
You · Omar K. · 2:23 PM SMS ✓✓
▲Provider Countyline Heavy Duty assigned · 2:23 PM
Subject: Your SOS Roadside invoice
Hi Michael, attached is your invoice for $1,066.00. Tap the link below to pay securely through our partner.
You · Omar K. · 2:47 PM Opened
✦ SUGGESTED
to (512) 555-0142
/ commands · Enter send · Shift+Enter new line
TH
Countyline Heavy Duty PROVIDER
Tyler H. · (512) 555-0189
Today · Saturday, April 18
NEW JOB · SOS-25131
Heavy-Duty Tow, Accident Recovery
At: 1250 I-35 Frontage Rd, Austin, TX
To: 8030 N Lamar Blvd
Pay: $425.00 · Ramp card issued
Dispatch · Omar K. · 2:23 PM SMS ✓✓
10-4 accepting. Rolling now, 4 miles out. ETA 18.
Tyler H. · 2:24 PM SMS
●Status: En Route · 2:24 PM
Customer sent photo of damage — rear-end, airbags deployed. Roof rack with kayak, needs securing before hookup. Keys with driver on scene.
Dispatch · Omar K. · 2:26 PM SMS ✓✓
Copy, bringing straps for the kayak.
Tyler H. · 2:27 PM SMS
On scene. Starting hookup.
📷 onsite_arrival.jpg
Tyler H. · 2:41 PM MMS
●Status: On Scene · 2:41 PM
to (512) 555-0189 · SMS only
Slash Commands
/eta Request ETA update
/photo Request job photo
/onscene Mark provider on scene
/complete Mark job complete
/reassign Start reassign flow
↑↓ navigate · Enter insert · Esc close

SIDE-BY-SIDE CHAT — Customer (left, blue) + Provider (right, red). iMessage-style bubbles, outgoing red/blue per channel, incoming white with border. Channel tags on each message (SMS/MMS/EMAIL). Typing indicator on customer side. AI-suggested replies (purple strip) above quick actions (pill buttons). Channel toggle (SMS/Email) above compose for customer only — providers are SMS-only. Slash command popover shown on provider side (/ in the input). System events inline (ticket created, status changes). MMS shows photo placeholders.